This Privacy Policy explains how Lumeriona Academy (“we”, “us”, or “our”) collects, uses, discloses, and safeguards personal information in Canada in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws.
Summary at a glance:
We collect only what we need to run courses and provide support.
You control your data: access, correction, portability, and deletion where permitted by law.
We use cookies to improve site reliability, measure usage, and personalize learning content.
We never sell personal information.
Personal information we collect
We collect information that you provide directly and information generated when you use our site and courses.
Information you provide
Account and profile details (name, email, province, study interests).
Enrollment and billing data (course selections, transaction identifiers; we do not store full card numbers).
Support messages and feedback submitted through our contact channels.
Information we collect automatically
Usage and device data (browser, device type, pages viewed, time on page, referrer).
Approximate location derived from IP address for service availability and abuse prevention.
Cookies and similar technologies; see Cookie section below.
How we use personal information
Provide, operate, and improve our courses and website functionality.
Authenticate users, secure accounts, and prevent fraud or abuse.
Process enrollments and send transactional communications.
Understand usage to enhance our curriculum and learning experience.
Personalize content and recommendations where consented.
Comply with legal obligations and respond to lawful requests.
Lawful basis and consent
We collect, use, and disclose personal information with your knowledge and consent, or as otherwise permitted by law. Your consent may be express (e.g., clicking “Accept”) or implied (e.g., continuing to use our services where appropriate). You can withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice.
Cookies and similar technologies
We use the following categories of cookies:
Strictly necessary cookies: required for security, network management, and basic functionality.
Analytics cookies: help us understand site usage and improve services.
Personalization/marketing cookies: tailor content and measure the effectiveness of communications.
You can manage preferences via the “Cookie preferences” control on this page. Your choices are stored for 12 months or until you clear them.
Disclosure of information
Service providers who support operations (hosting, analytics, payment processing) under contractual confidentiality and security obligations.
Legal compliance when required by law, regulation, or valid legal process.
Business transfers in connection with a merger, acquisition, or asset sale, with continued protection under this policy.
International transfers
Personal information may be processed outside your province or outside Canada. We take reasonable steps to ensure comparable protection in line with PIPEDA, including contractual and technical safeguards.
Data retention
We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, and to resolve disputes. When no longer needed, information is securely deleted or anonymized.
Your rights
Subject to applicable law, you have the right to:
Request access to your personal information and details of its use and disclosure.
Request correction of inaccurate or incomplete information.
Request deletion where permitted by law, or object to certain processing.
Withdraw consent to non-essential cookies and communications.
Lodge a complaint with the Office of the Privacy Commissioner of Canada (OPC).
Security
We implement administrative, technical, and physical safeguards designed to protect personal information, including encryption in transit, access controls, and robust monitoring. No method of transmission or storage is 100% secure; we continuously improve our practices.
Children’s privacy
Our courses and website are not directed to children under the age of 13. If you believe a child has provided us personal information without parental consent, contact us and we will take appropriate steps to remove the information.
Changes to this policy
We may update this Privacy Policy to reflect changes to our practices or for legal reasons. We will post the updated version here with a new effective date. Material changes will be communicated through our website notices.
Last updated: 02 December 2025
Contact us
For questions, requests, or complaints regarding this Privacy Policy or our privacy practices, contact our Privacy Officer: