Frequently Asked Questions
Find quick answers about our story interviewing courses, schedules, and payments. If you still need help, send us a message and we will reply within 24 hours.
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Popular questions
What is a story interviewing course?
It is a practice-based program that teaches you to uncover and shape human stories through structured questions, active listening, and narrative ethics.
How are classes delivered?
We blend live workshops on Zoom with self-paced modules. All live sessions are recorded for later review.
Do you offer certificates?
Yes. Graduates receive a shareable digital certificate and a verified credential link.
What is the weekly time commitment?
Typically 3–5 hours including live sessions, peer interviews, and reflective writing.
How do payments work?
We accept major cards and Interac e-Transfer. You can pay in full or choose a monthly plan at checkout.
Can I get a refund?
Yes. We offer a 14-day refund if you attend the first session and find it’s not a fit.
Is there 1:1 mentorship?
All cohorts include mentor office hours and optional 1:1 feedback sessions you can book.
Can employers sponsor my tuition?
Yes. We can invoice your employer directly and provide a learning plan for approval.
Do you have accessibility accommodations?
We follow WCAG guidelines and provide captions, transcripts, and flexible pacing.